I thoroughly enjoyed my conversation with Jeff in this week's episode. Most of you will probably know him from Gain Grow Retain and his constant presence on LinkedIn. I was excited for this interview as Jeff has talked with so many amazing CS leaders and as such, has had his finger on the pulse for quite a few years now.

In this episode, Jeff and I discuss the evolution of Digital Customer Success, practical advice for those getting started in DCS, the benefits of office hours and user-generated content, building customer relationships over time , among other things!

Enjoy! I sure did...

Jeff's LinkedIn: https://www.linkedin.com/in/scaledcs/
GGR: https://gaingrowretain.com
Higher Logic: https://higherlogic.com

Resources Mentioned in this Episode:

• Newsletters:
  • Chartr Newsletter - Data visualization: chartr.co
• Podcasts
  • My First Million: https://www.mfmpod.com/

Digital CS Kudos!

• Greg Danes on the value of paying for education
• Matt Dixon on reducing effort
• Monday.com

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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