Jeff Papows, author of, "Glitch: The Hidden Impact of Faulty Software," talks about three converging forces that are leading to a proliferation of glitches, impacting businesses, governments, and consumers. Jeff delves into what can be done, and a third branch of the software development profession that he sees emerging. Jeff is CEO and President of WebLayers, Inc., a company focused on the automated governance space, and was previously CEO and President of Lotus Development Corporation which he helped integrate successfully into IBM.