The Human Centered Design Podcast (This is HCD) | Service Design & UX

Jeff Sussna 'Services as a chain of promises'

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Power of Ten is a podcast about design operating at many levels - zooming out from thoughtful detail through to organisational transformation, and on to changes in society and the world, hosted by Andy Polaine.

In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a "chain of promises."

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  • Sussna Associates

  • Jeff's book, Designing Delivery

  • Jeff on Twitter

  • Jeff on LinkedIn

  • Jeff's writings on Medium

  • Support This is HCD by becoming a Premium Member

    • This is HCD Podcast Network


    • EthnoPod with Jay Hasbrouck

    • Bringing Design Closer with Gerry Scullion

    • ProdPod with Adrienne Tan

    • Getting Started in Design with Gerry Scullion

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    • NEW: The Big Remote with Gerry Scullion and Andy Polaine

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        The Human Centered Design Podcast (This is HCD) | Service Design & UXBy The Human Centered Design Network
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