In this episode of Mediation Matters, Adam Gersch is joined by Jeremy Connell, mediator, psychotherapist, and lawyer. They explore Jeremy's diverse journey into mediation, the importance of empathy and emotional intelligence in the field, and the evolving landscape of mediation as a career. Jeremy discusses the significance of storytelling in conflict resolution, creative approaches to mediation, and the future directions for the profession, emphasizing the need for adaptability and curiosity in mediators.