In the fifth episode of The Voice of the Patient podcast, Jerry Durham joins the show as a guest. He's doing a ton of work around relationship-centered care that's challenging the status quo of healthcare.  He's also written a blog for this website answering the questions: What is "Customer Service" and How do we improve it? Great conversation, great resources offered to step up your game as a caregiver.

Episode 5 - Jerry Durham

The mission of The Voice of the Patient is simple: To change lives, that is, to improve the care and quality of the lives we touch by improving healthcare through not only hearing, but truly listening to the voice of the patient.

Science & Medicine

Natural Sciences

Social Sciences

Medicine

Health & Fitness

This episode is a reading of a blog post from Joletta Belton. Read more amazing posts at Jo's blog: www.mycuppajo.com  You can find Joletta Belton on Twitter @mycuppajo  The post (Psychological: Let's Talk About the P in BioPsychoSocial) is very refreshing for me to read, because I often see other health care providers fear the "psychological" aspect of health care.  If you have a story to tell as a patient, provider, or both, then contact Zach Stearns on Twitter @zachrstearns or Dave Reed @DReedPT. Please note that nothing in this episode or any episode of the Voice of the Patient podcast should be considered medical advice. ---------- *Find more helpful podcasts & blog posts at http://TheVoiceOfThePatient.org *Check out the other podcasts in the Geros Collective at http://GerosCollective.com

Ep. 22 - Joletta Belton: Psychological: Let's Talk About the P in BioPsychoSocial

At the Voice of the Patient, we are dedicated to enhancing our ability as health care providers to truly listen to others and to establish a therapeutic alliance. In some cases, we can benefit from listening to the experience and mindset of other providers, such as Mandy Chamberlain.  Mandy Chamberlain is an occupational therapist and the founder of Seniors Flourish, where she blogs, podcasts, and hosts a learning lab for occupational therapy practitioners. She earned her Master of Occupational Therapy through the University of North Dakota's School of Medicine and Health Sciences, and decided to focus on Community-Based Medicine. She has a varied clinical background working with geriatrics through home health services, home modification consultation, long-term care, assisted living, inpatient critical access and outpatient therapy services. She now works and consults in the mountains of Colorado.  We talk about how much that occupational and physical therapy have in common, particularly in our mutual desire to serve humanity. We also discuss our shared path to rehabilitation careers through our initial desire to treat mental health. We spend time discussing the importance of the interdisciplinary team and of communication between health care providers. We agree that it's hard, but we talk about ways to improve the quality of our teams in pursuit of serving our patients. Check out Mandy's website: Seniors Flourish. She also hosts her own terrific podcast, also named Seniors Flourish, which is also a member of the Geros Collective. You can follow Mandy on Twitter.  If you have a story to tell as a patient, provider, or both, then contact Zach Stearns on Twitter @zachrstearns or Dave Reed @DReedPT. ---------- *Find more helpful podcasts & blog posts at http://TheVoiceOfThePatient.org *Check out the other podcasts in the Geros Collective at http://geroscollective.com

Ep. 21 - Mandy Chamberlain: Occupational and Physical Therapy, United in Serving Humanity

At the Voice of the Patient, we are dedicated to enhancing our ability as health care providers to truly listen to others and to establish a therapeutic alliance. In some cases, we can benefit from listening to the experience and mindset of other providers, such as Dr. Faye Reiff-Pasarew.  Dr. Reiff-Pasarew is an assistant professor of hospital medicine, director of the humanism in medicine program and unit medical director at the Icahn School of Medicine at Mount Sinai.  She received her MD from the University of California, San Francisco Medical School and completed her residency in Internal Medicine at Mount Sinai Hospital. She also produced the podcast series "The Art of Medicine." Her interests include: the medical humanities, end of life care, and the doctor-patient relationship. Dr. Reiff-Pasarew and I discuss her recent article in the Washington Post:  "I'm a young, female doctor. Calling me 'sweetie' won't help me save your life." Dr. Reiff-Pasarew shares her experiences with challenging relationships with patients because of attitudes toward her age and gender. She offers many ideas for how providers can overcome these challenging relationships and how to benefit our healthcare system by eradicating these stereotypes. We discuss narrative medicine, how she uses poetry to teach medical students about delivering cancer diagnoses, and how she has included patients in grand rounds at her hospital. Check out Dr. Reiff-Pasarew's podcast: The Art of Medicine. You can follow Dr. Reiff-Pasarew on Twitter or send her an email at faye[at]theartofmedicinepodcast[dot]com.   If you have a story to tell as a patient, provider, or both, then contact Zach Stearns on Twitter @zachrstearns or Dave Reed @DReedPT. ---------- *Find more helpful podcasts & blog posts at http://TheVoiceOfThePatient.org *Check out the other podcasts in the Senior Rehab Project at http://SeniorRehabProject.com

Ep. 20 - Dr. Faye Reiff-Pasarew: The Art of Medicine and The Arc to Gender Equity

This episode is a reading of an amazing blog post by Kat Wilson, called "The Side Effects of Chronic Pain Nobody Talks About." You can find this post and other awesome posts from Kat at her blog: Chronically Composed, A Scottish Journey With Chronic Pain. Please connect with Kat Wilson through the following media:  Twitter: @katwilson04 Instagram: @katwilson04 Facebook: @ChronicallyComposed The Mighty  If you have a story to tell as a patient, provider, or both, then contact Zach Stearns on Twitter @zachrstearns or Dave Reed @DReedPT. Please note that nothing in this episode or any episode of the Voice of the Patient podcast should be considered medical advice. ---------- *Find more helpful podcasts & blog posts at http://TheVoiceOfThePatient.org *Check out the other podcasts in the Senior Rehab Project at http://SeniorRehabProject.com

Ep. 19 - Kat Wilson: The Side Effects of Chronic Pain Nobody Talks About

At the Voice of the Patient, we are dedicated to enhancing our ability as health care providers to truly listen to others and to establish a therapeutic alliance. In some cases, we can benefit from listening to the experience and mindset of other providers, such as Dr. Kenneth Miller. Dr. Miller is a physical therapist and educator with more than 20 years of experience working in home care and inpatient rehab settings, as well as more than 8 years in adjunct faculty roles. He is currently a clinical educator at Catholic Home Care, in Farmingdale, N.Y. He has taught for New York Institute of Technology, University of Michigan–Flint, and Touro College.  He is the co-author of the book Providing Physical Therapy in the Home, published by the American Physical Therapy Association (APTA), as well as the author of peer-reviewed publications in Neurorehabilitation and the Journal of Geriatric Physical Therapy. He has presented at the APTA Combined Sections Meeting and NEXT Conference. Dr. Miller chairs the APTA’s Home Health Section Practice Committee and is a member of the editorial boards of Topics in Geriatric Rehabilitation, GeriNotes, and the Journal of Novel Physiotherapy and Physical Rehabilitation. He is the recipient of numerous honors, including three APTA Home Health Section awards. He is a Board Certified Geriatric Specialist, a TeamSTEPPS Master Trainer, an APTA Credentialed Clinical Instructor, and an APTA Certified Exercise Expert for Aging Adults. We discuss the role of the 3 D's -- dementia, delirium, and depression. Dr. Miller shares his experience with seeing the 3 D's in clinical practice as a physical therapist. For any questions or comments, you can find Dr. Miller on Twitter @kenmpt. Dr. Miller also teaches  a pharmacology course for GREAT Seminars.  Resources:  Dr. Miller's course for GREAT Seminars:  Clinical Implications of Pharmacology for Therapists Working with Older Adults Patient Health Questionnaire-2 (PHQ-2): http://www.aafp.org/afp/2012/0115/p139.html Geriatric Depression Scale (GDS): http://www.psychcongress.com/saundras-corner/scales-screeners/depression/geriatric-depression-scale-short-form-gds-sf Mini-Cog: http://mini-cog.com/mini-cog-instrument/standardized-mini-cog-instrument/ Montreal Cognitive Assessment (MoCA): https://www.mocatest.org/ Saint Louis University Mental Status (SLUMS) Exam: http://www.rehabmeasures.org/Lists/RehabMeasures/DispForm.aspx?ID=1151 Mini-Mental Status Exam (MMSE): https://patient.info/doctor/mini-mental-state-examination-mmse Confusion Assessment Method (CAM) Test: http://www.medscape.com/viewarticle/481726 Cornell Scale for Depression in Dementia (CSDD): http://www.psychcongress.com/saundras-corner/scales-screeners/depression/cornell-scale-depression-dementia-csdd  If you have a story to tell as a patient, provider, or both, then contact Zach Stearns on Twitter @zachrstearns or Dave Reed @DReedPT. ---------- *Find more helpful podcasts & blog posts at http://TheVoiceOfThePatient.org *Check out the other podcasts in the Senior Rehab Project at http://SeniorRehabProject.com  

Episode 5 - Jerry Durham

Download our free app to listen on your phone