The skies are about to get a whole lot more Shakespearian when revenge strikes out of the Jet Blue (sorry).  How does a day-long snowstorm impact just one airline for nearly a week?  While the snowstorm of 2007 was historic, the bigger historic event was how the stumbling recovery of one airline, which started out on the promise of making flying better, led to the Jet Blue Customer Bill of Rights which eventually reformed airlines’ customer service policies in the US. 

Enjoy this episode from October 2020 with discussions about upcoming holidays like Christmas (heard of it?) and Halloween, with a sprinkling of horrible flight stories, and then we jet off (sorry) to the actual apology discussion of Jet Blue Airlines (the 12:50 mark, Skippers!).  This episode is not only from the long-ago forgotten days of 2020, it looks forward!  The CEO of Jet Blue was fired and March of 2021 will see his revenge with the launch of a new American airline – one that promises to be a low cost carrier with a focus on customer service.