Jim joins Kristen to share his interesting approach to creating an exceptional customer journey with a cross-functional team. He calls them Journey Teams! Jim goes over who is a part of them, how you form them, how to get buy-in for them, and much more!

Ep 53 - Jim Johnson, Director of Customer Success at Corcentric

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Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. 

Webinar Registration Link Here: https://bit.ly/3tBHhyl
The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

Ep 53 - Jim Johnson, Director of Customer Success at Corcentric

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