When your car breaks down, the last thing you need is waiting hours on hold with a call center thousands of miles away.

In this episode of Caddo Convos, Buddy Broyles sits down with Jimmy Mercer of Road Angel Towing & Roadside Assistance, who's redefining roadside help with local partnerships, lightning-fast response, and a mission to treat every customer like family. From rescuing stranded Tesla owners to unlocking cars with kids inside, Road Angel proves that towing can be compassionate, innovative, and community-driven.

https://towing-roadside-assistance-roadangel.com/

https://roadangel-mckinney-tx.com/

Five Key Takeaways

Local-first, faster service: Road Angel is disrupting the towing industry by partnering with local 4-star+ providers, cutting out overseas call centers, and delivering quicker, more reliable roadside help.

Beyond towing: From battery replacement at the gas pump to mobile tire service for cars without spares (like Teslas), Road Angel focuses on solving problems on-site to save customers time and money.

Compassion in action: They provide free car door unlocking for parents who accidentally lock children inside—often arriving in minutes to prevent dangerous situations.

Fleet & growth focus: Serving not only individuals but also fleets (like HVAC companies and pet groomers), with expansion plans targeting fast-growth areas across North Texas.

Customer-first mission: With nearly 400 five-star reviews, Road Angel thrives on transparency, fair pricing (no "gotcha" fees), and treating every service call as a chance to help a neighbor.

Podcast services provided by Blue Mic Studios, the podcast production division of Visual Learning Solutions, LLC.

https://www.bluemicstudios.com/

Blue Mic Studios is located in Plano at the Mapleshade Location of Caddo Offices Reimagined.

https://caddooffices.com/