#ASKJIM replay with Jim Penman and Joel Kleber.

Dog Wash has the most unserviced leads in the entire Jim's Group. Demand has gone up dramatically, and one franchisee has grown so much she turned her leads off and now takes referrals only.

In this episode, host Joel Kleber talks with a Jim's Dog Wash franchisee, Dot Powers about her five-year journey from Jim's Petrol to Dog Wash to a newly appointed franchisor role in the Wollongong region.

You will hear:

• Why demand for Dog Wash outstrips supply right now
• How customer service and referrals built her business (one family alone brings 20 customers)
• The referral reward system: no price increase for a year
• Why following the Jim's model is non-negotiable
• How she hires staff, trains groomers, and earns spotter fees when they start their own franchise
• Why mobile grooming is kinder for anxious dogs
• Managing customer expectations with "humanity before vanity"
• Finding cancer lumps that saved dogs' lives
• The qualities you need to succeed in this business

Timestamps

0:00 Dog Wash: most unserviced leads in the group

1:16 From Jim's Petrol to Dog Wash

2:52 Turning leads off, referrals only

3:55 20 customers from one family

5:14 Why the Jim's model is non-negotiable

6:01 Fast lead response and daily posting

9:44 Managing winter

14:36 Why mobile grooming suits anxious dogs

20:41 Finding cancer lumps that saved lives

25:43 Future plans and new franchisor role

Carmen Cook is a regional franchisor for Jim's Cleaning and shares everything you need to know about joining the Jim's Cleaning division.

To learn more, call us on 131 546 or enquire on www.jims.net

James Haywood interviewed by Divisional Franchisor, Sue Thomas, about his experience as a Jim's Life Coaching franchisee.

To learn more, call us on 131 546 or www.jims.net

Meet Tyronne De Silva, who was one of our Jim's Lifetime Achievement award winners for his exceptional support to his fellow franchisees.

Tyronne shares his stories and what it takes to be succesful in the Jim's Car Detailing division.

Thanks to Tyronne for coming into the studio and sharing his story.

Mitch Blake is a Jim's Mowing regional franchisor and shares his update about his region along with some great stories about his franchisees in his region.

To learn more about Jim's call 131 546 or visit www.jims.net

We bought in Dean Gravina from Results Media to share some marketing insights and to also clear up what is happening online with AI search at the moment.

Not only that, we talk about the importance of Google Reviews and why that matters to businesses in 2026.

Eddy Tsai from Jim's Building Inspections Box Hills shares his best business advice for home buyers and what people need to look out for when purchasing a home.

To learn more about Jim's visit www.jims.net

#ASKJIM June 2026 replay with Jim's Group CEO, Jim Penman and Joel Kleber.

Dan Cahill with a divisional update on the Jim's Mowing division.

To learn more about Jim's Mowing, call 131 546 or www.jimsmowing.com.au