In this episode, you’ll hear from Pat McCrabb, General Manager, and Susan Fedler, Service Writer, at JJ Nichting about how they’ve increased repeat combine inspection customers, improved the professional presentation of their inspection reports with photos and typed technician notes, and cut down on the time it takes to get customer approval for inspection repairs. JJ Nichting represents Case IH, Kinze, Land Pride, H&S, and Westendorf brands, with 5 locations across Iowa.