How do you take action against toxic personalities? 

Jo Rogers, Founder of Client Success Matters, stepped away from agency life to found a consultancy that’s transforming client services teams to help agencies grow.

She talks with us about why CS teams, largely led by women, go undervalued, and why agencies need to take action against toxic work cultures to retain their best female talent.

Jo believes that the future is bright for agencies – we’ve just got to create the right conditions for success.

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Find out more about Jo: https://www.linkedin.com/in/jorogers-marketing-consultant/ 

And her business: https://www.clientsuccessmatters.co.uk/ 

Listen to her podcast: https://www.clientsuccessmatters.co.uk/podcast