This week’s guest, JoAnna Brandi from Return On Happiness has the best job title ever - she’s a Chief Happiness Officer!We’ve all experienced that when you’re happy and having some fun, life just looks different.Your ability to solve problems, be creative and ultimately innovate, is directly related to how you feel.Creating a happy team is the cornerstone to innovation. Happiness energizes and empowers them while also keeping customers happy. It’s a win-win.Happiness is the ultimate competitive advantage. That will increase employee engagement, productivity and accuracy.And a happy team creates a more customer-focused, positive workplace culture, which drives more revenue to your bottom line.Since 1990, JoAnna has been driving cultural change to implement Positive Customer Experiences. For companies that want to thrive, not simply survive.The result? Your employees are engaged, customers are loyal, and competitors are downright nervous.JoAnna has lots of free material on her website https://www.returnonhappiness.com/