Industry legend and founder of Liner Connections, Joey Liner, joins us today on the Lead Management Masterminds Podcast to talk all things old, new, and in the future! Joey shares his story as someone who initially cut his teeth in the tech industry after the dot-com market crash, through a recent position as a CRO, and up to today where he's launched his own consulting firm, Liner Connections. Joey will give listeners insight into his philosophy on data usage, call center best practices, customer journeys, and how he builds lasting and meaningful partnerships with his peers. You won't want to miss Joey's takes on how call centers will change moving forward and his vision of the next generation of customer experience.

P.S. don't miss the cheerful sports banter and many stories about this man's quality hugs!