We welcome back an old friend to the podcast - John-Daniel Trask of Raygun! We talk about the importance of monitoring and making that connection with the customer experience, and what he's seen go right - and wrong - in working with companies large and small. We're huge fans of Raygun and see this company's growth as a natural byproduct of producing the right product that reinforces all the behaviors we want out of the Devops movement. Enjoy!