Psst... don't tell anyone, but some lawyers do not particularly enjoy their jobs. As an insurance defense attorney experiencing the "Sunday saddies" as each new workweek, rolled around, John Miles decided to make a change into the then-burgeoning field of mediation.

In those days, the typical mediator was an older, white, male, former judge. Under John's leadership, Miles Mediation & Arbitration has grown from a one-man shop to the largest dispute resolution firm in the southeast, with a diverse panel of neutrals reflecting the clients they serve.

We talk about the business of mediation, what makes a good mediator, and how it has changed since John pioneered new ways of thinking about dispute resolution.