John Sweigart of TRUE Collision Centers joins Digital Multimedia Editor Noah Brown to talk about some of the biggest trends revolving around customer relations and a lack of networking between the repair space and other third-party automotive groups.

In the weeks leading up to the ADAPT Summit, a three-day conference in December in Nashville focusing on the most pressing and progressive trends facing the automotive industry, we'll spend time talking to some of the keynote speakers and other presenters about the topics they plan to discuss.

Spots are still open for the Summit! Register online at adaptsummit.com/register.

Be sure to check out ADAPT Automotive on Facebook and Twitter, and visit adaptautomotive.com for latest on industry trends and tech.