Science of CX

John's Crazy Socks - Spreading Happiness One Pair of Socks at a Time


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John and Mark Cronin are the father-son team that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. 

John’s Crazy Socks is an internationally recognized social enterprise with a mission to spread happiness and show what people with differing abilities can do.

Their mission infuses all aspects of their business. More than half their employees have a differing ability. Their Giving Back Program starts with a 5 percent pledge of profits to the Special Olympics and has raised over $450,000 for their charity partners. 

With over 29,000 online five star reviews, you’re guaranteed to fall in love with not just their physical product, but the happiness they share. 


Key Takeaways. 

  • Building John’s Crazy Socks from a simple idea.
  • John’s job scope as the company’s Chief Happiness Officer. 
  • How having a mission a mission and business purpose can help you connect with community
  • The business and social model that ensures John’s Crazy Socks stands out from the rest. 
  • Going the extra mile when packing and delivering your company products. 
  • How to establish personal connections with your customers. 
  • Why a happy customer is good for business


Connect with John's Crazy Socks

Website - http://johncrazysocks.com/ 

Facebook - https://web.facebook.com/johnscrazysocks?_rdc=1&_rdr 

LinkedIn - https://www.linkedin.com/company/john-s-crazy-socks/ 

YouTube - https://www.youtube.com/c/Johnscrazysocks 

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Science of CXBy Stephen Pappas

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