On this episode of the Think Small Podcast, We sit down with Jon Gorman, Executive Director of NetVu—the independent user community for Vertafore customers—to explore how a nonprofit trade association can drive growth, innovation, and deeper customer engagement. Jon shares how NetVu supports thousands of independent insurance agencies through education, advocacy, and community, while collaborating closely (yet independently) with Vertafore to influence product development and elevate the voice of the customer. From launching new revenue streams like NetVu Plus to building a 300-person volunteer engine and leading through the uncertainty of a global shutdown just months into his tenure, Jon offers candid insights on modern leadership, diversifying income, and why empowering quiet, service-driven leaders can create lasting impact.

Connect:

Website: https://www.netvu.org/web

LinkedIn: https://www.linkedin.com/in/jonkgorman/