Jon grew the Professional Services business at Fairsail prior to it being acquired by Sage. He now looks after all things post-sales for their half-a-million customer base ie Professional Services, customer enablement, customer services and customer success. Their solutions manage accounting, HR, payroll, payments, assets, construction, real estate, and enterprise systems.  Jon speaks to us about the symbiotic relationship between Professional Services & Customer Success for SaaS businesses along with outlining the anatomy of a 'world-class' PS organization. 

The playbook mentioned in this episode is now available for download here: http://ow.ly/8AoD50E0fww

Sage is the global market leader for technology that helps SMBs perform at their best. It is trusted by millions of customers worldwide to deliver the best cloud technology and support with partners to manage finances, operations, and people

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