Jon-Yel shares his comprehensive journey through the BPO industry, starting from his beginnings in a project-based role at 1-800-Flowers.com (gustung-gusto niyang sinasabi ito!).

He discusses the challenges of balancing education and work, the stability and opportunities provided by the BPO sector, as well as the pitfalls such as becoming stagnant and developing bad habits.

Jon-Yel also touches on his post-BPO career as a virtual assistant and his thoughts on the impact of AI on the industry. Na-interview si Jon-Yel sa Bloomberg! Check n'yo dito: tinyurl.com/r8kucc7k

00:00 Introduction and Early Career Beginnings

00:39 First Job Experiences in the BPO Industry

01:35 Challenges and Adjustments in the BPO World

03:15 Career Progression and Personal Growth

04:57 Reflections on the BPO Industry

06:14 Balancing Work and Education

23:19 The Impact of AI on the BPO Industry

28:17 Would You Rather Segment

31:45 Final Thoughts

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit