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Jonathan Parisot - Actiondesk
In this episode, we speak with Jonathan Parisot (calling in from Paris🗼) to talk about the all-powerful Actiondesk. Jonathan and his team have set out to give non-coders the ability to create turnkey automation and workflows between different data sources (CRM, Customer Support, Chat, etc.)
We take action on several topics including:
- ⌨️ using Slack to service early customers before you have an interface
- 🛫 initial customer development and the importance of onboarding
- 💰 pricing pricing pricing
- 🗂 how to prioritize features and integrations
- and much more 🦋
"Raise Prices" - Jonathan references Marc Andreessen's perspective on product pricing. In the pod Jonathan mentions how properly pricing their product (high) has yielded several benefits including 1) validates the product is solving a valuable problem 2) affords them the ability to provide a higher touch on-boarding process.
Perceived Value - Legendary venture capital firm Sequoia Capital performed a deep dive on some of the psychological factors at play when purchasers are considering a product's price. Tons of valuable insights in this article, there's even a link to a nifty pricing worksheet at the end of the article.
Salesforce.com (1:10) - an enterprise CRM system that have been described as inventing Software as a Service (SaaS)
Hubspot (1:10) - an end-to-end marketing, sales, and growth platform
Slack (1:28) - Team messaging with awesome integrations and bots, checkout all the integrations
Stripe (3:30) - credit card processor for internet products
Zendesk (4:40) - customer support platform for internet and mobile businesses
Segment (18:10) - data analytics platform
Mixpanel (18:10) - a powerful product and user analytics platform
Crisp Chat (20:05) - in-app customer messaging and support
Mailchimp (22:40) - email distribution and marketing platform
Intercom (22:40) - in-app customer messaging and engagement platform
Airtable (22:50) - modern and flexible spreadsheet and database platform that gives teams the ability to organize their like never before
Superhuman (23:50) - "the fastest email experience ever made"
Product Hunt (24:05) - a daily list of new products around the web
It’s with terabytes of love ❤️that I ask you… if you find this interesting at all and want to support this project, please pass this along to a few friends or text them a link to the podcast. Thank you and enjoy!
View all episodes
By Dan Parsons
5
3131 ratings
In this episode, we speak with Jonathan Parisot (calling in from Paris🗼) to talk about the all-powerful Actiondesk. Jonathan and his team have set out to give non-coders the ability to create turnkey automation and workflows between different data sources (CRM, Customer Support, Chat, etc.)
We take action on several topics including:
- ⌨️ using Slack to service early customers before you have an interface
- 🛫 initial customer development and the importance of onboarding
- 💰 pricing pricing pricing
- 🗂 how to prioritize features and integrations
- and much more 🦋
"Raise Prices" - Jonathan references Marc Andreessen's perspective on product pricing. In the pod Jonathan mentions how properly pricing their product (high) has yielded several benefits including 1) validates the product is solving a valuable problem 2) affords them the ability to provide a higher touch on-boarding process.
Perceived Value - Legendary venture capital firm Sequoia Capital performed a deep dive on some of the psychological factors at play when purchasers are considering a product's price. Tons of valuable insights in this article, there's even a link to a nifty pricing worksheet at the end of the article.
Salesforce.com (1:10) - an enterprise CRM system that have been described as inventing Software as a Service (SaaS)
Hubspot (1:10) - an end-to-end marketing, sales, and growth platform
Slack (1:28) - Team messaging with awesome integrations and bots, checkout all the integrations
Stripe (3:30) - credit card processor for internet products
Zendesk (4:40) - customer support platform for internet and mobile businesses
Segment (18:10) - data analytics platform
Mixpanel (18:10) - a powerful product and user analytics platform
Crisp Chat (20:05) - in-app customer messaging and support
Mailchimp (22:40) - email distribution and marketing platform
Intercom (22:40) - in-app customer messaging and engagement platform
Airtable (22:50) - modern and flexible spreadsheet and database platform that gives teams the ability to organize their like never before
Superhuman (23:50) - "the fastest email experience ever made"
Product Hunt (24:05) - a daily list of new products around the web
It’s with terabytes of love ❤️that I ask you… if you find this interesting at all and want to support this project, please pass this along to a few friends or text them a link to the podcast. Thank you and enjoy!