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Jordan Boesch - Streamlining Restaurant Workflows, Replacing Spreadsheets and Building an AI Future
Live from the floor of the National Restaurant Association Show in Chicago, Restaurant AI host Matt Wampler sits down with Jordan Boesch, CEO of 7shifts, for an energizing conversation about the evolution of labor management.
With 7shifts powering 1 in 9 U.S. restaurant workers, Jordan shares how his team is moving the industry beyond spreadsheets—building intelligent workflows that streamline scheduling, payroll, compliance, and communication.
They dig into the rise of cross-training, the need for intuitive tools in independent restaurants, and why AI isn’t just a buzzword—it’s the future of operational peace of mind.
00:00 Intro
00:48 The latest in the world of restaurant labor
03:08 Solving the changing customer/labor demands
04:58 What makes a great restaurant management system
06:43 Learning from customer data on areas to improve
09:28 Solving paper cuts in restaurant workflows
10:04 Advice for younger companies
11:59 AI's impact on restaurant labor
14:30 7shifts' communication features
15:10 What's next for 7shifts
16:25 "Compliance should be on auto-pilot"
17:56 Empowering independent restaurants
21:15 History of the name/logo
22:06 Learning from mistakes
24:24 Outro
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By Matt WamplerLive from the floor of the National Restaurant Association Show in Chicago, Restaurant AI host Matt Wampler sits down with Jordan Boesch, CEO of 7shifts, for an energizing conversation about the evolution of labor management.
With 7shifts powering 1 in 9 U.S. restaurant workers, Jordan shares how his team is moving the industry beyond spreadsheets—building intelligent workflows that streamline scheduling, payroll, compliance, and communication.
They dig into the rise of cross-training, the need for intuitive tools in independent restaurants, and why AI isn’t just a buzzword—it’s the future of operational peace of mind.
00:00 Intro
00:48 The latest in the world of restaurant labor
03:08 Solving the changing customer/labor demands
04:58 What makes a great restaurant management system
06:43 Learning from customer data on areas to improve
09:28 Solving paper cuts in restaurant workflows
10:04 Advice for younger companies
11:59 AI's impact on restaurant labor
14:30 7shifts' communication features
15:10 What's next for 7shifts
16:25 "Compliance should be on auto-pilot"
17:56 Empowering independent restaurants
21:15 History of the name/logo
22:06 Learning from mistakes
24:24 Outro