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Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.
Jorma Laiapea spent 20 years building and leading customer support teams in the outsourcing, banking, hospitality, and fintech industries. Listen in as he shares his take on great customer support, building products, and hiring the right people for your company. For the past 2.5 years, Jorma has been backing founders who create meaningful positive impact to our lives at Limitless Impact Investments.
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By Gustav Kotkas, QminderJorma Laiapea spent 20 years building and leading customer support teams in the outsourcing, banking, hospitality, and fintech industries. Listen in as he shares his take on great customer support, building products, and hiring the right people for your company. For the past 2.5 years, Jorma has been backing founders who create meaningful positive impact to our lives at Limitless Impact Investments.