Failure doesn't exist. Neither success. There's only action. While the world takes an unpredicted course, you are still in control of your actions and to make an impact is understanding how to serve others irresistably well. Having gone from spectacular failure to spectacular success, Dr Kelly Henry, discovered that it is not a question of if you'll succeed but when. He turned to business coaching, focusing on the obvious, but highly undervalued element that can make a huge difference to any business: Customer Service.