Journeys of Discovery with Tom Wilmer

Journeys of Discovery: Pal’s Sudden Service—raising the fast food bar since 1956


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Correspondent Tom Wilmer visits with Thomas Crosby, CEO of Pal’s restaurant chain, at the firm’s first diner in Kingsport, Tennessee . Today there are 29 Pal’s throughout northeast Tennessee and southwestern Virginia. Crosby shares insights into Pal’s corporate model , via which he says employees earn a living wage. Annual employee retention at Pal’s is approximately 76 percent—while the national fast food industry annual turnover is close to 100 percent.
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Journeys of Discovery with Tom WilmerBy KCBX

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