Joy Vertz, Drybar Franchise Operator in Milwaukee & Chicago, shares her journey and where she gets her serial entrepreneurial spirit from. In this episode, she discusses the importance of learning from and leaning on your community to find success, the experience of owning salons in two different markets, and how she builds culture within her organization that affects both customers and employees. She also shares her lessons learned about the process of stepping back to let your team own the business.