Friends from work ang episode na ito!

Joyce and Kat discuss their experiences, workplace challenges, and the lifelong friendship they've formed.

They discuss AI's impact on BPO, pandemic career changes, and advice for those entering call centers.

00:26 Starting Careers in the BPO Industry

02:14 Career Progression and Company Experiences

07:35 Building Friendships at Work

12:56 Pros and Cons of Call Center Life

18:51 Challenges with Shifting Schedules and Office Politics

22:23 Struggles with Attendance and Leave Policies

34:46 Noche Buena Traditions on the Call Center Floor

36:48 Impact of Absenteeism on Call Centers

39:57 Training and Skills Development in Call Centers

40:59 Leaving the Call Center During the Pandemic

44:59 Current Roles and Responsibilities

49:03 Reflections on BPO Career and Advice

01:01:31 Would You Rather

01:04:23 Final Thoughts

Proximity Outsourcing is an HR company that focuses on high-level placements and ongoing HR services. Visit their website to know more about their latest work opportunities, or you may check their Facebook Page.

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Click here for my recommended book.