Guest : Francesca Gino, Ph.D.

Title: Associate Professor of Business Administration, Harvard Business School

In the face of ambiguity, uncertainty, and conflicting demands, the most important thing that leaders do is make judgment calls. The decisions and judgment calls made in the people, strategy, and crisis domains have the most impact on the well-being and sustainability of an organization. How are we doing in this area? Must we rely on the innate strengths of who we hire or groom to become the leader? What can be done so our current and upcoming leaders hone this very important skill?