We’re joined this month by GoLeanSixSigma.com Black Belt, Jeff Owens. Jeff’s story is one that highlights the power of a single change to inspire others.

We’ll get some insights from Jeff and then we’ll share our discovery of how security badges helped cut down hospital infections. In the news, we’ll find out why the King County bus maintenance team was walking the distance from Seattle to Death Valley. We’ll see how elephants and drivers are central to the great change management book, Switch, and for our Special Request – we’ll answer a question about how to get buy-in for process improvement.

Whew! I’ll take an Iced Mocha, please!

Also Listen On:

Timeline

* 2:00 Appetizer of the Day 

* Badges that change colors… it’s a thing!

* 4:50 Bulletin Board

* Lean Six Sigma News

* 10:00 Tools of the Trade

* Switch: How to Change Things When Change Is Hard by Chip Health and Dan Heath

* 15:55 Special Request

* In your experience, what is the best technique you have used to get buy-in for continuous improvement from skeptical leaders and stakeholders in the business?

* 20:25 Today’s Special

* Interview with Jeff Owens, Lean Six Sigma Black Belt

Tools Referenced

* Time Sensitive Labels

* Lean Six Sigma News: Making It Safer & Simpler

* Switch: How to Change Things When Change Is Hard by Chip Health and Dan Heath

* Jeff Owen’s Black Belt Project

Podcast Transcript

Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma.

Introduction

Tracy: Hey, Elisabeth!

Elisabeth: Tracy, how are you?

Tracy: I am great. But I really need a cup of coffee today.

Elisabeth: Make mine iced and let’s go in the private dining room. It’s really noisy here.

Tracy: OK. Sounds great. I’ll meet you in there.

Elisabeth: OK. Tracy, do you want to hear what’s on today’s menu?

Tracy: Yes.

What’s on the Menu (Podcast Agenda)

Elisabeth: Alright. We have some cool stuff coming up. So on the appetizer, we got how something as unrelated as a security badge cut down on hospital infections. Very intriguing.

Tracy: Whoa!

Elisabeth: Yeah. And on our bulletin board, we’re going to find out why King’s County Bus Maintenance was walking the distance from Seattle to Death Valley yearly.

Tracy: What?!

Elisabeth: I know. That’s intriguing.

Tracy: Those people must be really in shape.

Elisabeth: Or tired. And then you’ve got next stop, another piece of news.