What happens when EMS errors meet empathy? In this season opener of Back in Quarters, we sit down with Dr. Aurora Lybeck and Stephanie Lehman to unpack Just Culture—a philosophy that’s more than a checkbox on a training sheet. From medication mishaps to near-miss celebrations, we explore how shifting from blame to curiosity can transform teams, improve patient safety, and even turn mistakes into champions for change. If you’ve ever wondered how words like “violation” versus “inconsistent” can make or break trust, this episode is your wake-up call. Tune in and discover why Just Culture isn’t just policy—it’s the heartbeat of a healthier EMS system.