In Just Listen, psychiatrist and communication expert Mark Goulston reveals techniques for connecting with people—even those who seem unreachable. Through practical strategies rooted in empathy and active listening, Goulston teaches methods to make others feel genuinely heard, seen, and valued. Key techniques include the “Magic Paradox” for disarming difficult people and the “Side-by-Side Approach” to foster collaboration rather than confrontation. Whether dealing with coworkers, clients, or loved ones, Goulston’s advice helps turn challenging interactions into constructive conversations, making this episode ideal for anyone looking to improve their communication skills by building rapport, reducing conflict, and creating lasting connections​