In the latest Just One Customer Success Thing episode, I spoke with Victoria Spencer, Senior Director at Oracle, about how AI agents are redefining digital customer experience — especially when supporting thousands of smaller cloud customers. These smart assistants go far beyond ChatGPT-style prompts by pulling real-time, company-specific insights to save time and boost impact.

Just One CS Thing - AI Agents Primer with Victoria Spencer

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from.

Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

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Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from. Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

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Just One CS Thing - AI Agents Primer with Victoria Spencer

Just One CS Thing - AI Agents Primer with Victoria Spencer