Danielle describes to me, Dean Colegate, how she maximises renewal and upsell revenue by combining classic Customer Success skills with deep questioning techniques she learned when she was in Sales.

Just One CS Thing - Deep Questioning with Danielle Martin

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from.

Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

Business

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from. Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

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Just One CS Thing - Deep Questioning with Danielle Martin

Just One CS Thing - Deep Questioning with Danielle Martin