Just One Customer Success Thing

Just One CS Thing - How to Choose the Right KPIs


Listen Later

Not sure you’re using the right KPIs to motivate your teams and prove value to your organisation? Well, this week’s guest explains ALL about that and in particular describes the framework she uses which is called ALL. ALL stands for Action Lagging and Leading KPIs.
...more
View all episodesView all episodes
Download on the App Store

Just One Customer Success ThingBy Dean Colegate