It might seem obvious but really understanding the business value drivers that your new customer wants to achieve is fundamental to the overall success of the partnership. Customers have a dream to improve efficiency or reduce costs, etc. but if you don’t know the specifics of their dream, how are you going to make their dream come true?

Just One CS Thing - KPIs right from the start with Mary Ann Bianco

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from.

Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

Business

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from. Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

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Just One CS Thing - KPIs right from the start with Mary Ann Bianco

Just One CS Thing - KPIs right from the start with Mary Ann Bianco