On this week’s 14 min ‘Just One CS Thing’ Podcast, Chris Braley (Director of CS at Workiva) explains how tempting it is for CS teams to get carried away working on many customer related tasks and lose sight of what's really important. Keeping objectives simple will help move the overall needle the furthest.

Just One CS Thing - Simple Expectations with Chris Braley

Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from.

Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

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Customer Success leaders join me, Dean Colegate, to share their real-life example of 'Just One CS Thing' that they've done to improve results in their CS organisation. Easy to digest, bitesize chunks of CS experience we can all learn from. Inspiration for the format is from the BBC podcast called ‘Just One Thing’ where Dr Michael Mosley (who sadly died in June 2024) explained just one health/wellbeing tip.

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Just One CS Thing - Simple Expectations with Chris Braley

Just One CS Thing - Simple Expectations with Chris Braley