If you don’t have great user adoption when your client goes live you risk the whole project being a failure. My guest this week really drives home the need to overcome the very normal resistance to change and the tactics we can deploy help this. The stakeholders responsible for making the purchasing decision will have gone through the whole sales process and will be excited by the new system but the users have just got to get on and use it. Is it any wonder that they don’t see the benefits they might get from this change.