Ready to unlock the secret to treating customers like royalty while keeping your business running smoothly?

This month on OBS Radio, host Zoe Hanson dives into the world of next-level customer experience with member Justin Neale, founder of Innovate CX.

In this episode, "Re-imagining the Customer Experience," Justin shares expert insights on crafting unforgettable customer journeys, building lasting loyalty, and delivering real value—without burning out your team or your budget. If you’re looking to turn every interaction into an opportunity, this is the episode for you!

Tune in to learn:

• How to create a customer experience that wows (and works for you).
• Practical ways to boost customer loyalty without stretching your resources.
• Real-world examples from businesses that put their customers at the heart of everything they do.

This isn’t just about happy customers—it’s about fuelling growth through delivering an experience.

Plus, as always, we hear from OBS Membership Manager, Sara Merriman on what is happening at Old Bond Store in November.

Hosted on Acast. See acast.com/privacy for more information.