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Kamakshi Narasimhan – Senior Director of Customer Success at Netskope

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Customer Success in the Cloud

Kamakshi discusses how the customer success team’s unique perspective can drive product development and shares her advice for the next generation of female cybersecurity professionals.

  • 00:55 Customer success very different in a cloud world versus a traditional data center
  • 02:59 be an advocate for your customer inside their own organization
  • 07:35 Does the predictive model work in the cloud?
  • 10:37 Customer success as the advocate for the enterprise and influencing vendor product development
  • 12:05 Kamakshi’s advice for the next generation
  • 15:21 Observe everything, discern what is valuable and learn from it.
  • 16:57 The transition from technical marketing to customer success is made easier by having a customer mindset
  • 18:58 Every customer is an individual. One size does not fit all.

    • Kamakshi Marasimhan Interview Transcript

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