Karen Susman of Karen Susman and Associates in Denver joins the program to offer her expertise on how engineers can deal with difficult conversations. The discussion is replete with big strategies and small tactics for handling tough topics with clients, employees, subcontractors, and friends and family.

Karen presented an online class for ACEC in June titled Dealing With Difficult Conversations: Communication, Conflict and Other Snafus. The On-Demand Class is available to stream here.