Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of "roll-over hours."

And more - there's always more when these two get together.

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Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She's a technical person with advanced skills in networking design, management and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years, has received numerous leadership awards and is a valued member of various boards. Amy is a new member of the executive council of the Managed Services community at CompTia.

Check out Amy's Facebook group below – This is her ransomware and security group. Private and on-topic always. Subscribe to the blog, too. Use the Helpdesk. "We only do work for other IT pros."

Links: https://www.facebook.com/groups/ThirdTier https://www.thirdtier.net/