In this episode of The Think Small podcast, Karl Kleinert, President and Chief Operating Officer of LeapFrog IT, shares insights into how a managed IT and cybersecurity firm has evolved over more than two decades. The discussion traces the company’s journey from a traditional infrastructure-focused provider to a more comprehensive partner that integrates cybersecurity, governance, and risk management into its core offerings. Along the way, the conversation highlights the importance of long-term thinking, including difficult decisions like walking away from high-revenue clients to protect company culture and employee well-being—demonstrating how sustainable growth is built on values as much as performance.

The episode also explores LeapFrog’s recent growth through the integration of cybersecurity services and a more holistic, outcome-driven approach for clients. Kleinert discusses how this transformation has strengthened trust, accelerated service expansion, and positioned the company to better support businesses navigating modern digital risks. A significant focus is placed on AI adoption, where organizations are balancing innovation with caution—seeking competitive advantages while ensuring proper governance and data protection. Rather than chasing large, disruptive wins, the conversation emphasizes practical, incremental improvements that drive efficiency and productivity, all while building a flexible foundation for long-term success in a rapidly evolving technology landscape.

Connect:

Website: https://leapfrogservices.com/

LinkedIn: https://www.linkedin.com/in/karlkleinert/