We talk with Karl Randay: Product Designer, Human Centred Design advocate, and currently Head of Design for Customer Experience Studio 383. He's worked in fashion and global leisure brands, healthcare, and the energy sector with over 20 years of experience, developing a deep understanding of designing for human behaviour. We discuss crafting authentic experiences, services, and products that make a genuine difference for real people.

• Discover 383: https://383project.com/