Conflict can be one of life’s most challenging puzzles, especially when emotions run high. Host Timothy J. Hayes welcomes Karleen Savage, a seasoned hostage negotiator, to delve into the tools and strategies used to diffuse tension, foster understanding, and transform conflicts into opportunities for resolution. Drawing from real-life experiences, Karleen shares the principles behind her trademarked Savage Theory of Resolution, offering practical insights into curiosity, master listening, and reframing difficult conversations. Whether in family dynamics, workplace challenges, or high-stakes situations, this conversation highlights how proven negotiation skills can make a lasting impact.