This podcast features discussions based on written articles by Yasin Shaikh - For this week episode.

 The importance of customer retention for business success, arguing that retaining existing customers is far more cost-effective than acquiring new ones. 

It explores several strategies to improve retention, including personalized experiences, strong onboarding, customer feedback implementation, community building, and loyalty programs. 

The article also highlights key metrics for measuring retention success, such as churn rate, customer lifetime value, and Net Promoter Score. Ultimately, the piece advocates for building lasting customer relationships to drive sustainable growth and profitability.

Below are the link to the article.

Linkendln

Medium

X.com

Bluesky

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