Meet David Gustafson, a real-life quality guru, and his team from the University of Wisconsin Department of Engineering – where Dave leads the Center for Health Systems Enhancement Systems Studies – CHESS.  We’ll be exploring their applied work in the world of addiction and mental health treatment.  Tom Mosgaller will begin by sharing his story “Walk in Their Shoes” from our book Bending Granite.  You’ll learn that it can be hard, yet essential to keep it simple.