Recorded live at the IFA convention 2018, ifa editor James Mitchell catches up with netwealth's Nick Mitchell, Experience Wealth's Steve Crawford and Sufficient Fundz' James Millard to delve into the impact that technology has had on customer service in financial advice. Find out how these advisers maintain a human connection in a world dominated by emerging technology platforms, the concept of financial wellbeing and why customer needs should always come first. www.ifa.com.au