Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that's been taking the internet by storm.

Getting customer experience right can be hard at the best of times -- and that's when you're not dealing with a product as complex as a robot! On top of that, Whisker is based entirely in the USA, the nation with the best reputation on the planet for customer service so they have a lot to live up to. Cristina tells us why.

----------------

Thanks to Cofruition for consulting on and producing the show. You can learn more about Whisker at litter-robot.com or head to Dixa.com to learn more about Customer Experience as it's meant to be!