<p>Keith Instone joins the show to discuss the nuances between types of users organizations need to engage with, and about the differences between UX and CX.  We talk about how the pandemic has changed the way we work and the implications for the upcoming new normal.</p>

Keith Instone joins the show to discuss the nuances between types of users organizations need to engage with, and about the differences between UX and CX. We talk about how the pandemic has changed the way we work and the implications for the upcoming new normal.

<p>Keith Instone joins the show to discuss the nuances between types of users organizations need to engage with, and about the differences between UX and CX.&nbsp; We talk about how the pandemic has changed the way we work and the implications for the upcoming new normal.</p>

Keith Instone - Founder - Dexterity User Experience

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

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Keith Instone - Founder - Dexterity User Experience

Keith Instone - Founder - Dexterity User Experience