Richard and Greg talk to Ken Brumfield from Microsoft Premier Field Engineering on the challenges of working in really large infrastructures. What's large? Try 250,000 workstations and 40,000 servers large! Ken talks about how tactical solutions create strategic problems in IT management at this scale, and how to balance "getting things done" with "not making the mess worse." Check out Ken's active directory utilities at http://activedirectoryutils.codeplex.com/.